PLASTIC WAREHOUSE FAQ’s

 

 

Welcome to the Plastic Warehouse FAQ’s page! We’ve seperate the FAQ’s into seperate sections below to help you find your answers. As always, if you can’t find what you’re looking for please reach out to hello@plasticwarehouse.com.au

 

ORDER DETAILS

ORDER STATUS

You will receive an email every time your order is updated with the shipper. If you did not receive it, please check your trash. Otherwise, please log into your account and check the email address you used here: ACCOUNT LOGIN

MY ORDER NEVER ARRIVED AND IT SAYS IT HAS BEEN DELIVERED

Please check your email for tracking and they will be able to give you a more accurate update on your order. Please note if the item was marked as delivered and you allocated the “Leave Unattended” option at checkout, unfortunately we won’t accept responsibility for any loss or damage of any nature. The best way to find out additional information is to contact our logistics providers directly and quote your tracking number.

Couriers Please: 1300 361 000

TNT: 13 11 50

Toll Express: (02) 4320 8200

I DIDN’T RECEIVE AN EMAIL CONFIRMATION OF MY ORDER?

Make sure we didn’t go to your trash. If we did, mark us as a safe sender so we don’t end up back in there. Then do a search in your inbox for “Plastic Warehouse” or “plasticwarehouse.com.au” to find us. If it’s still not showing, you may have entered your email address in accidentally. Just pop us an email to hello@plasticwarehouse.com.au and we’ll help you out.

OTHER ORDER ENQUIRIES

If you have any other questions relating to your order, shipping or delivery, please email us at hello@plasticwarehouse.com.au.

SHIPPING & TRACKING DETAILS

Small Sheet Products, Finished Plastics and Accessory Products, Welding Tools and Parts

You will receive an email from our chosen courier once your order has been processed and booked in for shipping. This email will have your tracking number and tracking details enclosed. To track your item, please check your inbox for this email from us. You can do a search for “Plastic Warehouse” which will help you locate it. If you did not receive it, please log into your account to check the status of your order: ACCOUNT LOGIN

Full Standard and Extra Large Sheet Products

Metro

While there are no tracking for these order types, we send our metro deliveries for full sheets out everyday, so you will receive your order the next day, subject to any stock or handling abnormalities. When our drivers are on their way, they will give you a call on your nominated phone number (you would have entered this at checkout). If you’re having any issues, please email us at hello@plasticwarehouse.com.au

Regional

We send our regional orders for full sheets via Toll Express. You will receive an email from Toll Express with your tracking details. If you did not receive this email, and you have logged into your account to confirm your order has been processed, please email us at hello@plasticwarehouse.com.au and we’ll find it for you!

SHIPPING COSTS

Our shipping costs vary based on your order size. We have broken down the figures below to give you an idea as to shipping. Please note these rates are indicative only (actual amount will be displayed in your Cart total) and are subject to change.

Small Sheet Products, Accessory Products, Tools and Parts

  • Metro Sydney, Melbourne, Brisbane, Perth, Adelaide – $15-20 per order
  • Regional – $20-25 per order

Full Standard and Extra Large Sheet Products

  • Metro Sydney, Melbourne, Brisbane, Perth, Adelaide – $40-60 per order
  • Regional – up to $90-$200

SHIPPING TIMES

Small Sheet Products, Accessory Products, Tools and Parts

All small orders are sent via our express courier providers, usually TNT or Couriers Please. Estimated lead times are below:

  • Metro Syd, Mel, Bris, Adel – normally 1-3 business days but please allow up to 5 business days
  • Regional, NT & WA – up to 5 business days

Full Standard and Extra Large Sheet Products

All our full sheets are sent via our reliable freight contractors. Estimated lead times are below:

  • Metro Syd, Mel, Bris, Adel – normally 1-3 business days but please allow up to 5 business days
  • Regional, NT & WA – from 4 to 10 business days

Cut To Size

For all Cut to Size orders please add an additional 3-5 business days onto your order

HOW ARE THE SHEETS DELIVERED?

Small sheets, rods and tubes are usually delivered via courier.

Important Notes For Full / Large Sheet Delivery

It comes with the territory of dealing with large awkward products that we need to make special provisions for delivery. We are an online store, but unfortunately delivery of plastic sheets is often not quite as simple as leaving a t-shirt in a pre-paid satchel at your door! Therefore, please note the following carefully and call us if you have any questions at all:

  1. Full sheets are delivered via our local contractors (for Metro areas) or Toll Express for regional using large trucks (up to 10 tonne). If you live in a narrow street, or a street that is otherwise non-accessible for our trucks, you will need to arrange delivery at an alternative address.
  2. You will need to make sure 2 people are available to collect full sheet orders from the driver, as they are heavy and awkward to carry. Please see next point below for taking delivery of sheets.
  3. If we are required to re-deliver your order for any reason not caused by Plastic Warehouse’s error, a re-delivery fee equal to your original shipping cost will be charged before re-delivery is made.

WILL I BE ABLE TO LIFT IT INTO MY HOME ON MY OWN?

We highly recommend you do not try and lift the sheets on your own. You will need at least 2 people to lift a full sized sheet, no matter what the thickness. Please make sure there are 2 people at residential delivery addresses when receiving full sized sheets, or extra charges may apply for offloading. We do not accept any liability of whatsoever nature relating to safe handling of products at delivery addresses. For our full terms and conditions please visit here: T’s & C’s.

INTERNATIONAL SHIPPING

Unfortunately we do not ship internationally at this time. Please sign up to our mailing list and to stay up to date with service additions: SIGN UP TO MAILING LIST

ACCOUNT DETAILS

CHANGING MY ACCOUNT DETAILS

You can change your account details by logging into your account HERE.

HOW TO LOG INTO MY ACCOUNT

You can log into your account and view account details including contact details, addresses and previous order history here: LOG INTO MY ACCOUNT. If it does not recognise your email address, search all your inboxes for “plastic warehouse” to find the right one, otherwise you may need to create a new account, which can be done easily here: CREATE NEW ACCOUNT

I FORGOT MY PASSWORD OR EMAIL ADDRESS

You can jump on our LOGIN PAGE HERE to reset your password. Follow the prompts when you get there.

I NEVER RECEIVED MY PASSWORD RESET EMAIL

Please search all your inboxes for an email with phrase “Plastic Warehouse Password Reset”. If you still couldn’t find it, please reach out to us at hello@plasticwarehouse.com.au

LARGER WHOLESALE ORDERS

If you would like to enquire about orders larger than the QTY’s listed on the bulk buy discounts page, please reach out to our sister business Plastral at sales@plastral.com.au

GENERAL WEBSITE AND ORDERING ENQUIRIES

HOW SECURE IS MY DATA?

Plastic Warehouse uses the latest in data security technology to keep your details safe. We run an Extended Validation Secure Socket Layer (SSL) by a world security leader, Trust Wave Inc. These EV SSL Certificates have 256-bit encryption, making any data sent to our website almost unhackable. That’s why your internet browser will make our domain green when in your URL bar when you go to any of our pages, confirming the security on our website. On top of this, we use the National Australia Bank’s online payment gateway platform, NAB Transact, to process your credit card details, making sure they are secure all the way through the purchasing process.

WHAT IS THE PLASTIC WAREHOUSE PRIVACY POLICY?

The Plastic Warehouse Privacy Policy can be found here: PRIVACY POLICY

HOW DO I BECOME A MEMBER?

Becoming a member is as easy as pie! You literally jump on this link, plug in your name and email address, and you’re done. Do it here: SIGN UP. If you’re already a member, it will tell you! To log back in and get members pricing, simply head to the top of our page and log in again. If you forgot your password, there’s a link for that too!

HOW OFTEN WILL I GET EMAILS FROM YOU?

We won’t bombard you with useless emails. In fact, we’ll only send you useful, valuable information that our customer’s want to see. Things like big discounts, offers and new product announcements are what you can expect.

HOW DO I APPLY THE MEMBERSHIP DISCOUNT?

All membership discounts are automatically applied! No need to do anything except enjoy your shop, with a discount.

HOW DO I APPLY A COUPON CODE?

Coupon codes are really easy too. Simply enter the coupon code in the space provided during the checkout process. The space can be found at the top of the checkout page.

HOW DO I KNOW WHEN AN OUT OF STOCK ITEM IS AVAILABLE?

When an item is out of stock, you’ll see a link next to the item that says “notify me when I’m back in stock”. Click this link, and we’ll send you an email when that item comes back in stock!

HOW DO I CUT A SHEET

We cut sheets to custom sizes for you. Please select “Custom Size” in the size drop down menu, enter your desired thickness, then enter your custom size range when adding your item to cart! If you have any issues you can reach out to us at any time at hello@plasticwarehouse.com.au